Introduction
Your privacy is important to us at Opulent Limo Inc. We are committed to protecting your personal data and ensuring a safe and secure experience when using our services.
This policy outlines how we collect, use, and safeguard your personal data when you interact with us, either by using our services, contacting us directly, or visiting our website.
If you have any questions or concerns regarding this policy, please refer to the contact details at the end of this document.
How We Collect Your Data
We collect and receive data in various ways. Below are the primary methods by which we collect data:
- When you use our services:
- Booking a ride with us (online or by phone)
- Signing up for our loyalty program or any promotional offers
- Providing your details when you book transportation services, events, or limousine packages
- When you communicate with us via email, phone, or chat for customer support or inquiries
- Providing feedback or reviews on our services
- Interacting with us on social media platforms
- When you visit our website:
- Automatically through your use of our website, including your IP address, browsing behavior, device details, etc.
- By signing up for newsletters or marketing emails
- Engaging in live chat or support communication
- Through third parties:
- We may receive information from third-party payment processors and service providers, such as payment gateways and booking platforms.
The Personal Data We May Collect
We may collect different types of personal data depending on how you interact with us. This may include, but is not limited to:
- Identity Data: Includes your name, contact details, booking details, government-issued IDs (if required), and social media profiles (if you engage with us through social media platforms).
- Contact Data: Includes your email address, telephone numbers, billing address, and delivery address.
- Booking Data: Includes details of your transportation requests, service preferences, pickup and drop-off locations, travel dates, and payment information.
- Technical Data: Includes IP addresses, browser types and versions, device details, and how you interact with our website (e.g., page views, session duration).
- Marketing and Communications Data: Includes your preferences for receiving direct marketing communications from us, and your subscription status to our newsletters or offers.
We may also collect Sensitive Personal Data under certain circumstances, such as if you share health or other personal information necessary for providing specific services.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 21. If you are under 21, please seek assistance from a parent or guardian before using our website or services.
Please note that, while we do not actively collect data from children, security cameras may capture images of minors at our physical locations, such as during vehicle pickups or drop-offs.
How We Use Your Personal Information
- To fulfill a contract: For example, to process your transportation booking, confirm your reservation, and provide the requested services.
- To comply with legal obligations: Such as retaining transaction records for tax or legal requirements.
- With your consent: To send you promotional emails, newsletters, and updates about our services. You may opt-out at any time.
- To improve our services: We may use your data for analysis and feedback purposes to enhance the quality and safety of our services.
- For customer support: To respond to your inquiries, assist with bookings, and address any service issues.
- For marketing purposes: If you consent, we may contact you about new services, promotions, or events that may interest you.
We typically do not rely solely on consent as the legal basis for processing your personal data. However, we will always obtain your explicit consent before sending you marketing communications from third parties via email, SMS, or other communication methods. You have the right to withdraw your consent at any time.
Data Sharing and Security
We will never sell your personal data to third parties. However, we may share your data with trusted third-party service providers necessary to provide our services, such as payment processors, vehicle partners, and marketing agencies. All third-party partners are obligated to protect your data and use it only for the specific purpose of providing the services.
We implement appropriate technical and organizational measures to ensure the security of your personal data. However, no method of transmission over the internet is 100% secure, so we cannot guarantee the absolute security of your data.
Your Rights and Choices
- Access and Correction: You can request access to the data we hold about you and ask for corrections or updates if needed.
- Data Deletion: You can request the deletion of your personal data, subject to certain legal restrictions.
- Opting Out: You can opt-out of receiving marketing communications at any time by emailing or calling us directly.
- Data Portability: You have the right to request a copy of your personal data in a machine-readable format.
How to Contact Us
If you have any questions or concerns regarding our privacy practices or would like to exercise your rights, please contact us at:
- Email: info@opulentlimoinc.com
- Phone: +1 (888) 225-0406
